Shipping Policy
Last Updated: 05/12/2025
1. Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods & Delivery Times
Standard Shipping:
- Europe (EU): 7-14 business days
- United Kingdom: 10-15 business days
- United States: 10-20 business days
- Rest of World: 15-30 business days
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
4. Tracking
You will receive a tracking number via email once your order has shipped.
5. Customs & Import Duties
International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient.
6. Contact
Email: shipping@neohome.com