Refund Policy

Last Updated: 05/12/2025

1. EU Right of Withdrawal

As an EU consumer, you have the right to cancel your order within 14 calendar days of receiving the goods without giving any reason.

2. How to Request a Refund

To exercise your right of withdrawal, contact us at: returns@neohome.com with your order number and reason for return.

3. Return Conditions

Items must be unused, in original packaging, and in the same condition as received. You are responsible for return shipping costs unless the item is defective.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 14 days to your original payment method.

5. Exchanges

We only replace items if they are defective or damaged. Contact us for exchange requests.

6. Contact

Email: returns@neohome.com